Terms and Conditions
Design Hero Terms of Service
By engaging Design Hero for your project you agree to the following terms of service:
Any additional design services beyond the scope of works stated in the breakdown of costs are to be quoted for upon request.
Design Hero reserves the right to amend fees for any additional hours beyond the original scope of the project.
Any additional design services are to be discussed with all parties and quoted for before commencing.
Revisions/feedback will only be accepted in typed form.
Any artwork, images, or text supplied and/or designed by Design Hero on behalf of the customer, will remain the property of Design Hero unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.
Design Hero reserves the right to fee for work completed, even if said work is unused or no longer required by the client.
Any fees paid in advance must be redeemed against design services by Design Hero within one year of payment date, unless by prior arrangement in writing.
Design Hero reserves the right to promote any design work and credit design services including links to www.designhero.com
Design Hero will be available for support via telephone and email, provided you have signed up to a maintenance and support package.
Support is limited to services or products provided by Design Hero.
Under my support and maintenance plan, website downtime will be attended to within 1 working days (9am to 5pm).
Outwith support plan, maintenance & support will be charged at £50hr, rush charges will apply for immediate attention.
Design Hero can take no responsibility for services provided by third parties outwith our control, including the hosting of the client’s website servers, Design Hero will however endeavour to ensure that website downtime is kept to a minimum.
The client is legally responsible for all project content (including, but not limited to, text and images) and by supplying text, images and other data to Design Hero for inclusion in the customer’s website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. The client agrees to fully indemnify and hold Design Hero free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Where Design Hero has quoted for functionality to handle blog posts, products, services and/or bookable items, responsibility is limited to building the website functionality based on a small quantity of samples. Unless specifically requested by the client, Design Hero is not responsible for creating and uploading bulk data and final content such as products, services and blog posts.
Maintenance and Correction of Errors
Design Hero takes no responsibility for the functionality or maintenance of the website after the work has been completed unless a maintenance agreement has been arranged for updates and amendments prior to work commencing.
Errors (both technical and typographical) attributable to Design Hero will be corrected free of charge.
Design Hero reserves the right to charge a reasonable fee for correction of errors for which Design Hero is not responsible, including, but not limited to malicious modification of the website by a third party and typographical errors contained in materials provided to Design Hero by the client.
Design Hero’s liability will be limited to replacement of any defective works.
Design Hero will not be held responsible for any consequential damages resulting from errors in the work.
Design Hero will not be held responsible for any legal difficulties resulting from content supplied by the client, including photography and text.
By engaging Design Hero to provide design services, the client agrees to all terms and conditions stated above.