Terms and Conditions
Design Hero Terms of Service
“Design Hero” refers to limited company “Design Hero Limited”
the “client” refers to any person, business, organisation using any service provided by Design Hero
By engaging Design Hero for your project you agree to the following terms of service:
Revisions/feedback will only be accepted in typed form.
Any artwork, images, or text supplied and/or designed by Design Hero on behalf of the customer, will remain the property of Design Hero unless otherwise agreed in writing. A licence for use of the copyright material is granted to the customer solely for the project defined in the scope or request and not for any other purpose.
Design Hero reserves the right to promote any design work and credit design services online and in social media including links to www.designhero.com
Design Hero reserves the right to amend fees for any additional hours beyond the original scope of the project.
Design Hero reserves the right to fee for work instructed by the client, even if the output is unused or no longer required or desired by the client.
Any fees paid in advance must be redeemed against design services by Design Hero within one year of payment date, unless by prior arrangement in writing
The client is legally responsible for all project content (including, but not limited to, text and images) and by supplying text, images and other data to Design Hero for inclusion in the customer’s website or other medium, the client declares that it holds the appropriate copyright and/or trademark permissions. The ownership of such materials will remain with the customer, or rightful copyright or trademark owner. The client agrees to fully indemnify and hold Design Hero free from harm in any and all claims resulting from the customer in not having obtained all the required copyright, and/or any other necessary permissions.
Where Design Hero has quoted for functionality such as blog posts, products, services and/or bookable items, responsibility is limited to building the website functionality based on a small no. of sample posts. Unless specifically requested by the client, Design Hero is not responsible for creating and uploading bulk data and all final content such as products, services and blog posts.
Correction of Errors
Design Hero takes no responsibility for the functionality or maintenance of the website after the work has been completed unless a maintenance agreement has been arranged for updates and amendments prior to work commencing.
Errors (both technical and typographical) attributable to Design Hero will be corrected free of charge.
Design Hero reserves the right to charge a reasonable fee for correction of errors for which Design Hero is not responsible, including, but not limited to malicious modification of the website by a third party and typographical errors contained in materials provided to Design Hero by the client.
Design Hero’s liability will be limited to the replacement of any defective works.
Design Hero will not be held responsible for any consequential damages resulting from errors in the work.
Design Hero will not be held responsible for any legal difficulties resulting from content supplied by the client, including photography and text.
Maintenance and Support
Design Hero will be available for support Mon- Fri 9am – 5pm via telephone and email, provided you are paying for a maintenance and support package from Design Hero.
Support is limited to services or products provided directly by Design Hero.
Under my support and maintenance plan, any website downtime will be attended to within 2 working days (9am to 5pm).
Outwith a Design Hero support plan, maintenance & support will be charged at £50hr, if immediate attention/action is needed, unsocial hours charges of £70/hr will apply.
Design Hero can take no responsibility for services provided by third parties, including the hosting of the client’s website servers, Design Hero will however always endeavour to ensure that website downtime is kept to a minimum.
Design Hero can take no responsibility for events outwith our control, or actions by other parties such as cyberware attacks, malicious activities or sabotage, Design Hero will however always endeavour to ensure that website downtime is kept to a minimum.
By engaging Design Hero to provide design services, the client agrees to all terms and conditions stated above.
Digital Marketing Services
This section refers to SEO, social media marketing, email marketing and other digital marketing services.
The works to be carried out shall be as set out in the design proposal sent by email to the client.
Design Hero will take a monthly, non-refundable, subscription payments to provide digital marketing services to the client.
the client can stop work by giving a minimum of 30 days written notice (for contracts up to £500 per month) or 90 days written notice (for contracts over £500 per month) which will begin at the end of the current monthly period. If the notice period runs into the subsequent months work the Client will be liable to make payment for the subsequent month in full, payments will not be pro-rated.*
If Design Hero does not receive payment we offer a 7 day grace period, after which we will stop working on your site optimisation until payment is received, however, payments owed will still be required.
All payments to Design Hero with regard to the SEO service are non refundable.
Design Hero may need to edit your site in order to carry out site optimisation work, or provide you with instructions on changes to be made.
Design Hero will attempt to increase the rank of your website on the search engines. There is however no guarantee that we can do this. Your monthly payment is in respect of work carried out, not of results or search engine rankings.
Design Hero can not be held financially liable in anyway with regard to your website ranking on the search engines.
Design Hero accepts no liability for any losses or damages which may be suffered by Client (or any person claiming under or through Client), whether the same are suffered directly or indirectly or are immediate or consequential, and whether the same arise in contract, tort (including negligence) or otherwise howsoever, which fall within any of the following categories:
- special damage, even though Design Hero was aware of the circumstances in which such special damage could arise;
- loss of profits;
- loss of anticipated savings
- loss of business opportunity;
- loss of or goodwill;
- loss of or damage to data;
Design Hero cannot be held responsible for anything adversely affecting the Client’s business operation, sales, or profitability that might be claimed is a result of a service offered by Design Hero.
The terms set out on this page apply to client’s signing up to our service via a payment subscription service
Non – Payment
In the event of Client failing to make any payment by the due date, Design Hero will be entitled to take any or all of the following actions in any order it sees fit:-
- require immediate payment of all monthly fees due during the remainder of the Initial Period;
- issue written demands for the sum due, each such demand attracting a fee of £15 payable by Client;
- suspend all the services until payment has been made in full;
- require removal of all changes made to the Client website which were made with direct reference to work and reports provided by Design Hero, the Client understands such implementations are the intellectual property of Design Hero and must be paid for in full or removed.
- add fee’s charged by our collections team charged at £400+VAT or 20% of the debt owed (greater of).